The competitive nature of the Internet in South Africa means that users
are spoilt for choice when selecting an ISP. East Coast Access has been
successfully competing in this atmosphere since 1995. We believe that
we understand what it is that you are looking for in an ISP:-
1 Experience
We are one of the oldest ISP's in Durban and have heard it all - from
faulty modems to bad telephone lines to viruses. Chances are good that
we have already solved the problem for someone else.
2 Free carry-in support
We understand that not everyone is a computer nerd and we do not penalise
you for this. Instead we offer a carry-in service that allows you to
relax while we fix your Internet problems, free. And we have ample parking.
3 Service, Reliability and Stability
Our network design is simple and our computers are not overloaded.
We know that you want it to work, reliably, everyday, all day.
4 Small in size
We do not have tens of thousands of customers; instead you are part
of a small group of people and are treated accordingly. Why spend time
listening to music on the telephone when all you need is someone to
solve your Internet problem?
5 Focused
Our focus is the Internet, and making sure that you can use it. That
is our business, that is all we do, and we do it well.
6 Low Overheads
You will not see East Coast Access advertising on TV, or giving away
free modems, or running expensive promotions, or renting large expensive
premises with interiors fit for a king. You will not see that because
we believe in putting money back into servicing our customers. That
means investing in bandwidth, equipment and staff to ensure that you
can get connected and stay connected.
7 No Contracts
In all our years of existence we have never had to force a customer
to stay with us. Customers are free to cancel at any
time. We do not even impose a notice period.
8 Flexible Payments
Why be forced to give over your banking details? With us you can pay
by cash, cheque, stop order or debit order. The choice is yours.
9 Low Churn
We spend our time making sure that our current customers will elect
to stay with us instead of using another provider. That means more attention
to paying customers. We do not give free access/modems/gifts to lure
potential customers and therefore you do not subsidise such efforts.
10 SME Friendly
We understand the restrictions under which small businesses operate.
We know that you do not have large amounts of cash to throw at IT. We
also recognise that you need to get connected to the Internet. We can
help provide a solution that will suit your business, and your pocket.
