Terms & Conditions

  • 1 Definitions And Interpretation
    • 1.1 In this Agreement, the words hereunder will have the meanings assigned to them below:-
      • 1.1.1 “Agreement” means these Standard Terms and Conditions and any Application Form, Schedules, Annexures and attachments hereto;
      • 1.1.2 “Service Schedule” means the Service Specification Schedule attached hereto wherein the details and costs of the Service/s are specified;
      • 1.1.3 “Customer” means the party specified as Customer on the Application Form to which these Standard Terms and
        Conditions are attached;
      • 1.1.4 “Customer Support Schedule” means the schedule containing customer support information which may be obtained from East Coast Access on request;
      • 1.1.5 “Effective Date” means, notwithstanding the date of signature of this Agreement, the date when the Service/s is commissioned by East Coast Access for use by the Customer irrespective of whether or not the Customer uses the Service/s;
      • 1.1.6 “VAT” means Value-Added Tax as defined in the Value-Added Tax Act 89 of 1991.
    • 1.2 The clause headings contained in this Agreement are for reference purposes only and shall not be used in the interpretation of this Agreement. Words importing any one gender include the other gender, the singular includes the plural and vice versa, and natural persons includes juristic entities and vice versa.
  • 2 Effective Date And Duration
    • 2.1 If at anytime during the currency of the Agreement, the Customer upgrades the service, then the Effective Date in respect of the Service/s as upgraded shall be the date when the upgraded Service/s first commences.
      • 1.1.1 “Agreement” means these Standard Terms and Conditions and any Application Form, Schedules, Annexures and attachments hereto;
      • 1.1.2 “Service Schedule” means the Service Specification Schedule attached hereto wherein the details and costs of the Service/s are specified;
      • 1.1.3 “Customer” means the party specified as Customer on the Application Form to which these Standard Terms and
        Conditions are attached;
      • 1.1.4 “Customer Support Schedule” means the schedule containing customer support information which may be obtained from East Coast Access on request;
      • 1.1.5 “Effective Date” means, notwithstanding the date of signature of this Agreement, the date when the Service/s is commissioned by East Coast Access for use by the Customer irrespective of whether or not the Customer uses the Service/s;
      • 1.1.6 “VAT” means Value-Added Tax as defined in the Value-Added Tax Act 89 of 1991.
    • 2.2 The duration period of each of the Service/s shall be 12 (twelve) months (the Initial Period). Some services such as FTTH (Fibre to the Home) are provided on a 24 (twenty four) month contract.
    • 2.3 Either party hereto shall be entitled to terminate this Agreement by way of 30 (thirty) days prior written notice of
      termination to be effective at the end of the Initial Period.
  • 3 Charges And Payment
    • 3.1 All Service/s provided are to be billed as of the Effective Date. In the event of a single Service consisting of a number of components, billing will commence for each respective component of that Service as and when each component of that Service goes live.
    • 3.2 Customer is responsible for and agrees to pay to East Coast Access all fees for the Service/s in South African currency, without deduction or set-off of any amount of whatsoever nature or for whatsoever reason.
    • 3.3 All prices exclude:
      • 3.3.1 VAT and any other any taxes and duties including any regulatory surcharge, which Customer becomes obligated to
        pay by virtue of make an app this Agreement, and
    • 3.4 Invoicing will be processed and delivered in advance.
    • 3.5 In the event of any dispute arising as to the amount or calculation of any fee or charge to which East Coast Access is
      entitled, the dispute shall be referred for determination to East Coast Access’ auditors. They shall act as experts and their decision shall be final and binding on East Coast Access and Customer. The cost of the determination shall be paid on demand by the party against whom the determination is made, or as determined by the said auditors.
    • 3.6 Any amount falling due for payment by Customer to East Coast Access in terms of or pursuant to this Agreement which is not paid on its due date shall bear interest calculated from the due date for payment thereof until date of payment, at a rate equal to the prime overdraft rate plus two percent (2%) charged by Nedcor Bank Limited from time to time, monthly in arrears.
    • 3.7 East Coast Access shall be entitled from time to time on 30 (thirty) days prior written notice thereof to Customer to increase the monthly fees, provided that:
      • 3.7.1 East Coast Access shall not be entitled to increase the monthly fees during the first 12 (twelve) months of this Agreement; and
      • 3.7.2 East Coast Access shall not increase the fees on more than one occasion in any subsequent 12 (twelve) month period of this Agreement.
  • 4 Customer’s Obligations
    • 4.1 Customer shall comply strictly with all restrictions imposed on computer networks through which any information and/or data transmitted by Customer passes.
    • 4.2 Customer shall not commit nor attempt to commit any act or omission which directly or indirectly:
      • 4.2.1 damages in any way East Coast Access’ technical infrastructure or any part thereof;
      • 4.2.2 impairs or precludes East Coast Access from being able to provide the Service/s in a reasonable and businesslike manner;
      • 4.2.3 constitutes an abuse or malicious misuse of the Service/s;
        • Or is calculated to have the above-mentioned effect. In such an event, should East Coast Access incur expenses to remedy the situation, East Coast Access reserves the right to charge the Customer the amount necessary to cover East Coast Access’ additional expenditure. Notwithstanding the above, East Coast Access reserves the right to take any other appropriate action it may deem necessary to remedy the situation.
    • 4.3 Under no circumstances may Customer resile from this Agreement or withhold or defer payment or be entitled to a reduction in any charge or have any other right or remedy against East Coast Access, its servants, its agents or any other persons for whom it may be liable in law (and in whose favour this provision constitutes a stipulation alteri) if East Coast Access interrupts the Service to Customer as it would be entitled to do if Customer is in default of any of its obligations under this Agreement to East Coast Access or in the circumstances contemplated in clause 6.4 below.
    • 4.4 Customer may not at any time use the Service in contravention of any South African law. In particular, Customer undertakes to familiarize itself and ensure that it is kept continuously appraised of all South African law in force from time to time which has any bearing on the Service and/or its use. Customer acknowledges that East Coast Access has no obligation to assist Customer in this regard.
  • 5 Warranties
    • 5.1 Save as expressly set out in this Agreement, East Coast Access does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of the Service/s and all warranties which are implied or residual at common law are hereby expressly excluded.
    • 5.2 Without limitation to the generality of 5.1 above, East Coast Access does not warrant or guarantee that the information transmitted by or available to Customer by way of the Service/s:
      • 5.2.1 will be preserved or sustained in its entirety;
      • 5.2.2 will be delivered to any or all of the intended recipients;
      • 5.2.3 will be suitable for any purpose;
      • 5.2.4 will be free of inaccuracies or defects or bugs or viruses of any kind; or
      • 5.2.5 will be secured against intrusion by unauthorised third parties;
        • And East Coast Access assumes no liability, responsibility or obligations in regard to any of the exclusions set forth in this clause 5.
  • 6 Exclusion Of Liability
    • 6.1 Except as otherwise expressly provided herein to the contrary, East Coast Access shall not be liable to Customer or any third party for any loss or damage of whatsoever nature and/or howsoever arising (including consequential or incidental loss or damage which shall include but shall not be limited to loss of property or of profit, business, goodwill, revenue, data or anticipated savings) or for any costs, claims or demands of any nature whether asserted against East Coast Access or against Customer by any party, arising directly or indirectly out of the Service/s, their use, access, withdrawal or suspension or out of any information or materials provided or not provided, as the case may be.
    • 6.2 Subject to clause 6.1 above, the entire liability of East Coast Access and Customer’s exclusive remedy for damages from any cause related to or arising out of this Agreement, regardless of the form of action, whether in contract or in delict, will not exceed the aggregate of the fees and charges paid by Customer under this Agreement for the period of 12 (twelve) months preceding Customer’s written notice to East Coast Access in respect of such claim.
    • 6.3 Customer hereby indemnifies East Coast Access against and holds East Coast Access harmless from any claim by any third party arising directly or indirectly out of access to or use of the Service/s or information obtained through the use thereof or in respect of any matter for which liability of East Coast Access is excluded in terms of clause 6.1 above.
    • 6.4 Because of the need to conduct maintenance, repair and/or improvement work from time to time on the technical infrastructure by means of which the Services are provided, the provision of the Services may be suspended from time to time, and all liability on the part of East Coast Access of any loss or damage (whether direct or consequential) thereby incurred or for any costs, claims, or demands of any nature arising therefrom, is excluded, and the provisions of clause 6.1 above shall apply mutatis mutandis to such exclusion. Should the provision of the Service/s be suspended by East Coast Access for the purpose aforementioned for a period in excess of 48 (forty eight) consecutive hours, East Coast Access shall give Customer credit in an amount which represents a pro rata portion of Customer’s basic monthly subscription fee for the month during which the said suspension occurred.
    • 6.5 Where the Service/s provided include Hosting Services, then, notwithstanding anything to the contrary contained in this Agreement, East Coast Access reserves the right in its absolute discretion and after the receipt by East Coast Access of any complaint from any governmental department, or any other third party (including but not limited to any Internet industry body or any other organisation) that Customer’s web site contains information that infringes against any third party’s rights in terms of the Constitution of the Republic of South Africa, the Electronic Communications and Transactions Act, any other legislative enactment or regulation in force from time to time, or is defamatory in nature, to immediately give written notice to Customer of East Coast Access’ intention to remove the offending information or any portion thereof from Customer’s web site. Should such offending information not be removed from the web site by Customer within 24 hours of written notice to that effect, East Coast Access shall be entitled to immediately remove the offending information or any portion thereof from Customer’s web site, or where it is not possible to remove such content, to terminate the Hosting Services of such Customer. Any removal or termination by East Coast Access shall in no way constitute a breach by East Coast Access of this Agreement.
  • 7 Documentation
  • Any specifications, descriptive matter and drawings which may be furnished by East Coast Access to Customer from time to time:
    • 7.1 do not form part of this Agreement and may not be relied upon, unless they are agreed in writing by both parties hereto to form part of this Agreement;
    • 7.2 shall remain the property of East Coast Access and shall be deemed to have been imparted by it in trust to Customer for the sole use of Customer. All copyright in such documents vests in East Coast Access. Such documents shall be returned to East Coast Access on demand.
  • 8 Breach
    • 8.1 Subject to the provisions of clause 8.3 to the contrary, if Customer hereto:
      • 8.1.1 breaches any of the terms or conditions of this Agreement and fails to remedy such breach or pay such amount, as the case may be, within 7 (seven) days after the receipt of written notice from East Coast Access;
      • 8.1.2 commits any act of insolvency;
      • 8.1.4 allows any judgement against it to remain unsettled for more than 10 (ten) days without taking immediate steps to have it rescinded and successfully prosecuting the application for rescission to its final end; or
      • 8.1.5 is placed in liquidation or under judicial management (in either case, whether provisionally or finally) or, being an individual, his estate is sequestrated or voluntarily surrendered;
      • East Coast Access shall have the right, without prejudice to any other right which it may have against Customer, to:
        • a) suspend or terminate the Services;
        • b) treat as immediately due and payable all outstanding amounts which would otherwise become due and payable over the unexpired period of the Agreement, and to claim such amounts as well as any other amounts in arrears including interest and to cease performance of its obligations hereunder as well as under any other contract with the Customer until Customer has remedied the breach; and/or
        • c) cancel this Agreement;
        • in any event without prejudice to East Coast Access’ right to claim damages.
    • 8.2 Customer shall be liable for all costs incurred by East Coast Access in the recovery of any amounts or the enforcement of any rights which it has hereunder, including collection charges and costs on an attorney and own client scale whether incurred prior to or during the institution of legal proceedings or if judgement has been granted, in connection with the satisfaction or enforcement of such judgement.
    • 8.3 Subject to what is set out in Clause 8.1.1 above, East Coast Access shall be entitled to suspend the provision of the Services where Customer breaches any provision of this Agreement or where any payment to East Coast Access is overdue by more than 30 (thirty) days.
  • 9 Intellectual Property
  • Any specifications, descriptive matter and drawings which may be furnished by East Coast Access to Customer from time to time:
    • 9.1 Notwithstanding anything set out in Clause 10 below, all East Coast Access intellectual property (including, without limitation, copyright, trade marks, designs and patents) relating to or used in connection with the Service/s provided under this Agreement shall belong to East Coast Access. Customer undertakes that it shall at no time, have any right, title or interest in the intellectual property and agrees that it shall not (or permit any third party to) reverse engineer, decompile, modify or tamper with the equipment or software owned by East Coast Access, or any of its third party suppliers. East Coast Access shall notwithstanding anything to the contrary, have no right, title or interest in any intellectual property that belongs to the Customer and/or that the Customer has the lawful entitlement to.
    • 9.2 Customer warrants that it shall not use the Service/s to produce, host or present any content in contravention of any person’s intellectual property rights, and in particular warrants that it shall recognize, acknowledge and use any content in accordance with any third party’s intellectual property rights. Customer furthermore warrants that it has received all necessary permissions to make use of any intellectual property relating to 3rd parties.
  • 10 Protection Of Proprietary Information
    • 10.1 Each party will keep in confidence and protect Proprietary Information from disclosure to third parties and restrict its use to that which is provided for in this Agreement. Either party acknowledges that unauthorised disclosure or use of Proprietary Information may cause substantial economic loss. All printed materials, containing Proprietary Information will be marked with “Proprietary” or “Confidential”, or in a manner which gives notice of its proprietary nature. Proprietary Information shall not be copied, in whole or in part, except when essential for correcting, generating or modifying Proprietary Information for either party’s authorised use. Each such copy, including its storage media, will be marked with all notices, which appear on the original.
    • 10.2 Each party shall ensure that its employees comply with its obligations under this section 10.
    • 10.3 This section 10 shall survive termination or cancellation of this Agreement.
    • 10.4 This Agreement does not transfer to either party title to any intellectual property contained in any Proprietary Information of the other party
  • 11 Cession
  • Customer shall not be entitled to cede or assign any rights and/or obligations which it may have in terms of this Agreement to any third party unless consented to in writing by East Coast Access.
  • 12 Lien
  • The parties agree that in the event of a breach of this Agreement by Customer which causes East Coast Access to suffer damages of any nature whatsoever, East Coast Access shall not be required to attach any of Customer’s hardware in execution, and shall be entitled to retain a lien over such hardware in reduction of any debt due by Customer to East Coast Access.
  • 13 Force Majeure
    • 13.1 East Coast Access shall not be liable for non-performance under this Agreement to the extent to which the non- performance is caused by events or conditions beyond the control of East Coast Access, provided that East Coast Access makes all reasonable efforts to perform.
    • 13.2 It is expressly recorded that for purposes of this clause the following shall be considered circumstances beyond the control of East Coast Access and the force majeure provisions shall apply:-
      • 13.2.1 a PSTS provider fault that affects the Service/s; and/or
      • 13.2.2 the non-performance, inability to perform or delay in performance by the PSTS provider relating to the provisioning of equipment, services and/or facilities to East Coast Access that affects the Service/s; and/or
      • 13.2.3 acts or omissions of any government, government agency, provincial or local authority or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, acts or war or public enemy, illegal strikes, interruption of transport, lockouts, flood, storm or fire.
  • 14 Governing Law And Jurisdiction
  • This Agreement will be governed by and construed in accordance with the laws of the Republic of South Africa and all disputes, actions and other matters relating thereto will be determined in accordance with South African law by a South African court having jurisdiction.
  • 15 General
    • 15.1 No variation, amendment or consensual cancellation of this Agreement or any provision or term thereof or of any agreement, bill of exchange or other document issued or executed pursuant to or in terms of this Agreement shall be binding unless recorded in a written document signed by a duly authorized representative from both East Coast Access and Customer.
    • 15.2 Neither party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the Agreement between Customer and East Coast Access or not.
    • 15.3 No extension of time or waiver or relaxation of any of the provisions or terms of this Agreement, bill of exchange or other document issued or executed pursuant to or in terms of this Agreement, shall operate as an estoppel against either party hereto in respect of its right under this Agreement, nor shall it operate so as to preclude either of the parties thereafter from exercising its rights strictly in accordance with this Agreement.
    • 15.4 In the event that any provision of this Agreement conflicts with any statute, ruling or order of any governmental or regulatory body from time to time, then such provision of this Agreement shall be controlled by the statute, ruling or order.
    • 15.5 Should any of the terms and conditions of this Agreement be held to be invalid, unlawful or unenforceable, such terms and conditions will be severable from the remaining terms and conditions which will continue to be valid and enforceable.
    • 15.6 In the event of any expiration, termination or cancellation of this Agreement, provisions hereof which are intended to
    • continue and survive shall so continue and survive. In particular, termination or cancellation of this Agreement shall not affect any rights or duties arising under it with respect to Proprietary Information as set out in Clause 10 above.
    • 15.7 The terms and conditions appearing in the Schedule(s) hereto, are hereby incorporated into the Agreement. In the event of any conflict between the Standard Terms and Conditions of this Agreement and those appearing in any Schedule/s hereto, these Standard Terms and Conditions shall prevail. In respect of any conflict in respect of pricing in the Agreement or the Schedules hereto, the costs set out in the Service Schedule shall prevail.
    • 15.8 These terms and conditions, constitute the whole of the agreement between East Coast Access and Customer relating to the subject matter hereof, notwithstanding anything in Customer’s inquiry, specification, acceptance, order or other documentation or discussion to the contrary.